Privacy Policy

This Privacy Policy explains what personal and non-personal information our parking ticket app collects, how we use and share it, how long we retain it, the security measures we employ, and the rights you have under Pakistani law (notably the Draft Personal Data Protection Bill 2023).

1. Introduction

We operate a mobile application that issues parking tickets for vehicles and syncs them to a central dashboard. Protecting your privacy is important to us. This Policy applies to all users in Pakistan and is governed by Pakistani law, including the Draft Personal Data Protection Bill 2023 (PDPB 2023).

2. Information We Collect

2.1 Personal Data

• User Account Data: Name, email address, agent no., phone number.
• Vehicle Details: License plate number (used solely to generate and validate parking tickets).

2.2 Transaction Data

• Ticket Records: Date, time, location of ticket issuance based on agent, and unique ticket ID.
• Sync Metadata: Timestamp and agent identifier for synchronization events.

3. How We Use Your Information

• Service Delivery: To generate, display, and sync parking tickets in real time.
• Account Management: To authenticate and manage your agent or admin access.
• Analytics & Improvement: To analyze usage patterns and enhance app features.
• Legal Compliance: To respond to lawful requests under PECA 2016 and PDPB 2023 (e.g., breach notifications within 72 hours).

4. Data Sharing & Disclosure

• Service Providers: Data may be shared with hosting providers, payment processors, and analytics services—under strict contracts.
• Legal Obligations: Data will be disclosed to authorities as per PECA 2016 and the forthcoming PDPA.
• No Selling of Data: We do not sell or rent personal data to third parties for marketing.

5. Data Retention

• Ticket Data: Retained until latest sync by the agent.
• Account Data: Retained until you delete your account.

6. Security Measures

We implement industry-standard technical and organizational measures, including:

• Monitoring & Audits: Regular security assessments and log reviews.

7. Your Rights Under Pakistani Law

Under the Draft Personal Data Protection Bill 2023, you have the right to:

• Access & Portability: Obtain a copy of your personal data.
• Correction: Request rectification of inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): Request deletion of your data when it's no longer needed.
• Withdraw Consent: Revoke your consent anytime where applicable.
• Complaint: Lodge a complaint with our Data Protection Officer or the regulator when the PDPA is enacted.

8. Children’s Privacy

Our app is not intended for children under 13. We do not knowingly collect data from them. If we learn that we have, we will delete it immediately.

9. Changes to This Policy

We may update this Policy as needed. We will post updates with an effective date and notify users via the app or email where appropriate.

10. Contact Us

Effective Date: May 5, 2025